Client Testimonial:
“DavCo Restaurants, Inc. invested in a search for a new vendor that we could truly trust. Our experience with our last vendor and those we interviewed during our search gave rise to concerns that the industry lacked credible players. They seemed to be imitating the biggest provider in the industry – not a business model we trusted. We are thrilled with our decision to go with UTCA. As a result, we now have a company that is more responsive to our needs and we are better educated. With a better understanding of the unemployment process we are in the position to do the right thing. It’s a win-win that has the produced substantial restaurant level time savings, while improving management practices.”
Who Are Our Clients?
Twenty years of experience in our niche industry has convinced us that UTCA is not a service for all organizations. We made a commitment to provide the best service in our industry by staying focused on the client, first and foremost. UTCA’s growth has always been organic, intelligent and selective so as to not compromise our integrity or service. Only this kind of growth can ensure critical resources are not stretched beyond what is required of our business to meet client needs, day in and day out. We have never strayed from that commitment!
Our competitors have a different vision of what a “national vendor” should be. This is apparent when one considers their focus on market share, bundling and acquisition. These competitors moved quickly to capitalize on the problems of the largest service provider in our industry, by offering the very same “solutions” and unrealistic low initial pricing that ushered in unprecedented customer dissatisfaction (see recent NY Times article – "Contesting Jobless Claims Becomes a Boom Industry"). UTCA’s long standing commitment to integrity and our clients is the only truly effective and sustainable business model in the industry!
Our Typical Client
UTCA’s clients invest sufficient time and resources to their market search, carefully evaluating not just services offered but results produced based on claims made. They are strategic in how they manage risk and have well informed, successful professionals overseeing the process. Each is concerned with lowering the total cost of unemployment, reducing their tax rates, and avoiding the common pitfalls and embarrassments that abound within our industry. They understand the folly of choosing a vendor based on short-sighted criteria, having chosen instead to steadfastly focus on long-term planning and consistent year on year results.
Our most successful relationships have been with private and public employer organizations who like UTCA, demonstrate or possess the following core values and attributes:
- Strategic, progressive management
- Industry leaders
- Pro-active, learning centered
- Genuine customer sensitivity and passion
- Actively utilize “total cost” purchasing metrics vs. fee only
- Integrity-based, ethics driven cultures
- Devotion to continuous improvement
- Commitment to employees and effective talent management
UTCA has always operated our business on the principle that “consumer-driven capitalism,” placing the needs of the client over short term profits and market share is the only reputable and sustainable method of growing our business. We invite you to read a recent article in the Harvard Business Review ("The Age of Customer Capitalism") shedding “new light” on a core value that has driven UTCA’s business for over 20 years!
